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1. Acceptance of conditions
The customer acknowledges having read, at the time of placing the order, the special conditions of sale stated on this screen and expressly states to accept them without reservation.
The present general conditions of sale govern the contractual relations between Copakabana and his client, the two parties accepting them without reserve. These general conditions of sale will prevail over all other conditions appearing in any other document, except preliminary, express and written exemption.
The photographs illustrating the products do not enter the contractual field. If errors are introduced, under no circumstances, the responsibility of Copakabana can not be committed. The majority of products offered to its customers by Copakabana are available in our warehouse.
Automatic registration systems are considered as proof of the nature, content and date of the order. Copakabana confirms the acceptance of his order to the customer to the email address he has communicated. The contract will be concluded only after the confirmation of the order. Copakabana reserves the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order. The information given by the buyer when placing an order is binding on the latter: in the event of an error in the address given by the customer for delivery, the seller can not be held responsible for the impossibility in which it could be delivered.
After order confirmation, Copakabana agrees to deliver to its carrier, all references ordered by the buyer within a maximum of 4 to 8 working days. This carrier undertakes by contract with Copakabana to deliver the order of the buyer provided by Copakabana. In the case of a transport system called cash on delivery, the customer agrees to pay the carrier or his representative.
In addition to deliveries outside France the customer agrees to pay taxes on the import of products, customs duty, value added tax, and other taxes under the laws of
country of receipt of the order. All orders placed in the United States are intended for the personal use of the customers. Copakabana disclaims any legal liability if the payment of taxes was not made by the customer.
The delivery will be made by the Post Office Colissimo or Chronopost following the choice of transport of the customer. Delivery will be made according to the information on the product pages after your order is accepted.
We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.
In case of apparent defects, the buyer has the right of return under the conditions provided in this document.
Are considered as force majeure releasing the seller from his obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied. The goods always travel at the risk of the recipient. Always check your parcel on arrival. You have a period of 48 hours to make any reservations to the carrier in case of missing or damaged.
For reasons of availability, an order can be delivered in several times to the customer. The customer only pays for one delivery. If the customer wants 2 places of delivery, he places 2 orders, with related delivery costs.
You have 14 days (from receipt of the articles) to make an opinion. In case of exchange or refund, return the item (s) in its (their) original packaging, intact, with all the accessories, instructions and documentation by Colissimo or Lettre Suivie at the following address:
31020 Toulouse Cedex 2
In the event of exercise of the right of retraction, Copakabana is held to refund the sums paid by the customer, without expenses, with the exception of the expenses of return. The refund is due within a maximum of 30 days.
Copakabana does not have to reimburse the additional costs if its customer has chosen a more expensive method of delivery than the standard delivery method It had offered.
The goods must be returned to us in their original packaging and in perfect condition for marketing in new condition. You have the right to open the packaging and to try the products to the extent that this does not make the merchandise unfit for marketing, otherwise the refund or exchange can not be made.
All returned products are inspected. Any returned product that is incomplete, damaged, with the smell of laundry (so washed), unlabelled, worn, dirty or out of time will not be accepted and will be returned back to you.
For optimized management, we invite you to attach the return form to the returned goods.
All prices indicated on the product exclude delivery costs .
The price indicated in the confirmation of the order is the final price that includes VAT (where applicable). This price includes the price of the products, transportation costs, packaging and conservation of products.
The price charged to the customer is the price indicated on the order confirmation sent by Copakabana.
Payment is made by:
The order validated by the customer will be considered effective only if the payment centers have given their agreement. In case of refusal of the so-called centers, the order will be automatically canceled and the customer notified by email. In addition, Copakabana reserves the right to refuse any order from a customer with whom there is already a dispute.
This contract is subject to French law. Copakabana can not be held liable for damages of any kind, whether tangible or intangible, which could result from a malfunction or misuse of the products marketed. The same is true for any modifications of the products resulting from the manufacturers. The responsibility of Copakabana will, in any case, be limited to the amount of the order and can not be blamed for simple errors or omissions that could have remained despite all the precautions taken in the presentation of products In case of difficulties in the application of this contract, the buyer has the possibility, before any action in court, to seek an amicable solution including with the help:
a professional association of the branch, a consumer association or any other council of its choice. It is recalled that the search for the amicable solution does not interrupt the "short time" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the discretion of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors its financial commitments to the seller.
The complaints or disputes will always be received with attentive benevolence, the good faith being always presumed in the one who takes the trouble to expose his situations. In case of dispute, the customer will first contact the company to obtain an amicable solution.
Otherwise, the Commercial Court of TOULOUSE is the only competent, regardless of the place of delivery and method of payment accepted.
In any case Copakabana can not be held responsible for non-compliance with the regulations and laws in force in the country of reception, Copakabana's liability is systematically limited to the value of the product in question, value at the date of sale and without recourse to the brand or company producing the product.
In any case, the customer benefits from the legal guarantee of eviction and hidden defects (Art.1625 and following of the Civil Code). Provided that the buyer proves the hidden defect, the seller must legally repair all the consequences (art.1641 and following of the Civil Code); if the buyer goes to court, he must do so in a "short time" from the discovery of the hidden defect (art.1648 of the Civil Code). You can contact the customer service: the week (from 14h to 18h) to the Telephone number: +33 (0) 7 82 18 20 08, in another time slot, leave your message we will contact you as soon as possible.
by email to firstname.lastname@example.org (answer within 24 hours)
10. Legal information
The information of the personal information collected for the purposes of the distance selling is obligatory, this information being essential for the treatment and the routing of the orders, the establishment of the invoices and guarantee contracts. The lack information leads to the non-validation of the order. In accordance with the law "Informatique et Libertés", the processing of personal information relating to customers has been declared to the Commission Nationale Informatique et Libertés (CNIL). The customer has (Article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, which he can exercise with Copakabana. In addition, Copakabana undertakes not to communicate, free of charge or in return, the details of its customers to a third party.